Returns and Refund Policy

Last updated: Sep 2024

1. Return Policy

• Eligibility for Returns:

  • Items must be unused, unopened, and in their original packaging.
  • You must initiate a return request within 7 days of receiving the product.
  • The item must be accompanied by a receipt or proof of purchase.

• Non-Returnable Items:

  • Due to the nature of our products (e.g., Condoms), we cannot accept returns of opened or used items for hygiene and safety reasons.
  • Any items marked as “Final Sale” or “Non-Returnable” at the time of purchase are not eligible for returns.

• How to Initiate a Return:

  • To start a return, please contact us at [email protected] with your order number and details of the product you wish to return. We will provide instructions on how to proceed with the return.

• Return Shipping:

  • You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

2. Refund Policy

• Eligibility for Refunds:

  • Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • We reserve the right to deny a refund if the returned item does not meet our return criteria.

• Partial Refunds:

  • In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

• Late or Missing Refunds:

  • If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at [email protected].

4. Cancellation Policy

• Orders can be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled. To cancel an order, please contact us immediately at [[email protected]].

5. Contact Us

If you have any questions about our Returns and Refund Policy, please contact us at:

• Email: [email protected]
• Phone: +91 86506 66664